Return Policy

Last Updated: October 16, 2026

Thank you for shopping at Qavellunia!

At Qavellunia, we are committed to providing quality products and a positive shopping experience. We understand that sometimes a purchase may not meet your expectations, and we are here to help.

Please review our Return Policy carefully before requesting a return, refund, or exchange.

1. Return Eligibility

We accept eligible return requests within 30 days of receiving your order.

To qualify for a change-of-mind return, the following conditions generally apply:

  • The product must be unused, unworn, and in its original condition.
  • The product must include its original packaging, tags, and accessories, where applicable.
  • Proof of purchase or a valid order number must be provided.
  • The return request must be submitted within 30 days after delivery.

Items that do not meet these conditions may not qualify for a change-of-mind return. These requirements do not restrict any mandatory rights concerning defective, damaged, or incorrectly described products.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: likaijun@novenloria.com

Please include the following details:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Relevant photos if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide instructions, including the appropriate return address.

Please contact us before sending any products back so that your return can be processed correctly.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, customers are generally responsible for return shipping costs.

If you receive a defective, damaged, or incorrect product, we will cover reasonable return shipping costs or provide another appropriate solution in accordance with applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

We recommend using a trackable shipping service and retaining your shipping receipt.

4. Damaged, Defective, or Incorrect Products

Please inspect your package when it arrives.

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, where possible
  • Photographs of the packaging, if relevant

After reviewing the issue, we will determine an appropriate resolution, which may include:

  • A replacement product
  • A refund
  • Another appropriate remedy

Any resolution will be provided in accordance with applicable consumer protection laws.

5. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

  • Customized or personalized products
  • Gift cards
  • Products damaged through customer misuse
  • Products missing essential original components
  • Products that cannot be returned for hygiene or safety reasons, where legally permitted

These exclusions do not affect your statutory rights for defective, damaged, or incorrectly described products.

6. Return Inspection and Refunds

Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.

We will notify you by email regarding the status of your refund request.

If your refund is approved, it will be issued to your original payment method unless otherwise agreed or required by law.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.

Any mandatory refund deadlines under applicable law will take precedence over these estimated processing times.

7. Exchanges

If you wish to exchange a product for a different size, color, or style, please contact our customer service team.

Exchanges are subject to product availability and applicable return conditions.

If the requested replacement is unavailable, we may offer an eligible return and refund so you can place a new order.

8. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once your order has been dispatched, cancellation or modification may no longer be possible, except where applicable law provides otherwise.

Eligible products may still be returned after delivery in accordance with this Return Policy.

9. Return Address

Please contact our customer support team before returning any products.

The appropriate return address and shipping instructions will be provided after your return request has been reviewed.

Please do not send returned items directly to our business address unless instructed by our customer support team.

10. Lost or Damaged Return Packages

For returns arranged by customers, we recommend using a trackable shipping service.

Please keep your shipping receipt and tracking number until your return has been completed.

If a return package is lost or damaged during transit, please contact the shipping carrier and notify our customer support team.

Responsibility for return shipments will be determined according to the circumstances and applicable consumer protection laws.

11. Consumer Rights

Nothing in this Return Policy excludes, limits, or restricts any mandatory consumer rights under applicable law.

Customers in certain countries or regions may have additional legal rights regarding returns, refunds, cancellations, and defective products.

Where applicable law provides greater protection than this policy, those legal requirements will prevail.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Qavellunia
Company Name: 台州创收再生资源目收有限公司
Email: likaijun@novenloria.com
Phone: +86 188 0780 4219
Business Address: Room 402-5, Building 2, No. 3 Chaoyang Road, E-Commerce Industrial Park, Hairun Subdistrict, Sanmen County, Taizhou, Zhejiang Province, China

Thank you for choosing Qavellunia. We appreciate your trust and look forward to providing you with a positive shopping experience.