Terms and Conditions

Last Updated: October 16, 2026

Welcome to Qavellunia!

This website is operated by Taizhou Chuangshou Renewable Resources Mushou Co., Ltd. (台州创收再生资源目收有限公司). Throughout this website, the terms "we," "us," and "our" refer to Qavellunia and its operating company.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.

Nothing in these Terms and Conditions excludes or limits any mandatory consumer rights provided by applicable law.

1. General Conditions

Qavellunia is an online shopping platform dedicated to offering customers a convenient and reliable shopping experience.

We aim to provide accurate product information, accessible customer support, and a straightforward purchasing process.

We reserve the right to update website features, modify product listings, or discontinue products when necessary, subject to applicable laws and existing customer rights.

2. Eligibility and Website Use

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and to provide accurate and complete information when placing orders.

You must not:

• Use our website for fraudulent or illegal activities.
• Provide false or misleading information.
• Attempt unauthorized access to our systems.
• Transmit viruses, malware, or other harmful software.
• Interfere with website security or functionality.
• Violate intellectual property rights or applicable laws.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, availability, and prices are accurate and up to date.

Product colors and appearances may vary slightly due to screen settings, lighting conditions, or manufacturing differences.

We reserve the right to correct errors or inaccuracies in product information.

If you receive a product that is materially different from its description, please contact our customer support team for assistance.

4. Pricing and Payments

All product prices are displayed in the currency indicated on our website or at checkout.

Applicable taxes, shipping charges, and other required fees will be displayed before completing your purchase, as required by law.

We reserve the right to modify prices for future purchases without prior notice. Price changes will not normally affect orders that have already been accepted.

Payments must be completed using the payment methods available at checkout.

Orders may be subject to payment verification and fraud prevention checks.

5. Order Acceptance and Cancellation

After placing an order, you may receive an order confirmation email acknowledging receipt of your purchase.

We reserve the right to cancel or decline orders for legitimate reasons, including:

• Product unavailability
• Payment authorization failure
• Suspected fraudulent transactions
• Material pricing or product information errors
• Shipping restrictions
• Legal or regulatory limitations

If we cancel an order after payment has been received, an appropriate refund will be issued in accordance with applicable law.

If you wish to cancel or modify an order, please contact us as soon as possible.

Once an order has been shipped, cancellation or modification may no longer be possible, subject to applicable consumer rights.

6. Shipping and Delivery

We aim to process and deliver orders as efficiently as possible.

Available shipping methods, delivery estimates, and applicable shipping fees will be displayed during checkout or provided in our Shipping Policy.

Delivery times may vary depending on the destination, shipping carrier, customs procedures, public holidays, and other logistical circumstances.

If an order cannot be delivered within the promised timeframe, we will provide information and any cancellation or refund options required by applicable law.

Customers are responsible for providing accurate and complete shipping information.

For additional details, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

Customer satisfaction is important to us.

Returns and refunds are handled in accordance with our published Return Policy and applicable consumer protection laws.

Return eligibility may depend on the product category, condition of the item, reason for return, and applicable legal requirements.

If you receive a damaged, defective, or incorrect product, please contact our customer service team with your order number and relevant photographs, where available.

Approved refunds will normally be issued to the original payment method unless otherwise agreed or legally required.

Nothing in this section limits mandatory consumer rights concerning defective products, returns, or cancellation of distance purchases.

8. Customer Responsibilities

Customers agree to provide accurate billing, payment, shipping, and contact information.

You are responsible for reviewing product details and order information before completing your purchase.

If you identify an error in your order details, please contact us promptly.

We will make reasonable efforts to assist with corrections before shipment.

9. Intellectual Property Rights

All original website content owned by Qavellunia, including text, graphics, logos, photographs, product descriptions, and website design elements, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

10. Third-Party Services

Our website may use third-party service providers for payment processing, shipping, website hosting, analytics, and customer support.

These service providers may operate under their own terms and privacy policies.

We encourage customers to review relevant third-party policies when appropriate.

We are not responsible for independent third-party websites or services outside our control, except where applicable law provides otherwise.

11. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected through our website may be used to process orders, arrange deliveries, provide customer support, prevent fraud, and improve our services.

For more details about how personal information is collected, used, stored, and shared, please refer to our Privacy Policy.

12. Prohibited Activities

You agree not to engage in activities that could harm our website, customers, or business operations.

Prohibited activities include:

• Fraudulent transactions or payment activities
• Unauthorized access to website systems
• Distribution of viruses or malicious software
• Unlawful collection or misuse of personal information
• Infringement of intellectual property rights
• Interference with website security
• Any other activity prohibited by applicable law

We reserve the right to take reasonable action against violations, including restricting website access where appropriate.

13. Disclaimer of Warranties

We make reasonable efforts to maintain accurate information and reliable website services.

However, website availability may occasionally be affected by maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access to our website.

Nothing in these Terms and Conditions excludes mandatory product warranties, statutory guarantees, or other consumer rights.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Qavellunia and its operating company shall not be liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability for fraud, personal injury, defective products, or other matters where such exclusions or limitations are prohibited by law.

Customers retain all mandatory rights and remedies available under applicable consumer protection laws.

15. International Orders

International orders may be subject to customs duties, import taxes, or additional fees depending on the destination country.

Unless otherwise stated at checkout, customers may be responsible for applicable import-related charges.

We recommend reviewing local customs regulations before placing international orders.

Mandatory local consumer protection laws will continue to apply where relevant.

16. Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, severe weather, transportation disruptions, government restrictions, and other extraordinary events.

Where these circumstances affect customer orders, we will make reasonable efforts to communicate with affected customers and provide available remedies.

17. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our business, website operations, or applicable legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Changes will generally apply prospectively and will not remove rights already acquired under accepted orders.

18. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the People's Republic of China, subject to any mandatory consumer protection laws applicable in the customer's country or region.

If a dispute arises, we encourage customers to contact our support team first so that we can attempt to resolve the issue fairly.

Nothing in these terms prevents customers from exercising mandatory legal rights or pursuing remedies through competent courts or authorities.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Store Name: Qavellunia
Company Name: Taizhou Chuangshou Renewable Resources Mushou Co., Ltd.
Email: likaijun@novenloria.com
Phone: +86 188 0780 4219
Business Address: Room 402-5, Building 2, No. 3 Chaoyang Road, E-Commerce Industrial Park, Hairun Subdistrict, Sanmen County, Taizhou, Zhejiang Province, China

Thank you for choosing Qavellunia. We appreciate your trust and look forward to providing you with a positive shopping experience.